State Farm® Insurance Agent Heather Powell

"Terrible customer service from Raven and in general. There has been numerous discrepancies between the communication I receive from corporate and from this office which has led me to this review (and I never write negative reviews but the experience with this place was terrible). Instead of the office providing any adequate customer service, the excuse ‘that’s not our fault. That’s corporate who billed you/sent you/emailed you that.’ And shouting at me over the phone like you’re the one who should be frustrated after numerous experiences of being told I won’t be billed & then get billed for something, or most recently that my policy was cancelled only to receive a declaration page one week later from the local office saying my policy is active until August 2024? Maybe check in with your office, find out who sent it and apologize for creating more confusion to the customer and I wouldn’t have written this review. And It’s your job to clarify with corporate any discrepancies. Happy I cancelled and went with a local office from Shelter that also saved me money. I have two more policies to open next year and won’t be giving this office any business."

"We had such a wonderful experience with this office. We recently moved from out of state and all of our policies had to be transferred over. They made this process simple and easy. They also assisted us with getting the best homeowners insurance. Today we met with Adrienne and she explained every part of each of our policies. She was very thorough and took the time to explain what all of it meant. I am so happy to be a part of this office. The office itself is also very lovely. The are plush chairs and a sofa as well as a little snack bar complete with coffee and soda."

"Everyone in the office is amazing! Best experience with every team member. Thank You Heather and Team. TLDR; previous company / agent dropped the ball. Heather and her team got us coverage and better prices in a short time period. My insurance agent (some other company:agency) didn't notify me of their company being bought out/changing. Last minute on a Thursday!!! I had to scramble and this was all while dealing with some family medical issues... Asked around. They said call the State Farm on Twin Points... they are amazing! It's true ;) great service and amazing team that helped with everything."

"Ashlee Wells was absolutely great throughout the process of getting my auto and homeowners insurance set up. Such friendly staff and quick to get things done. I’m very satisfied with my new insurance providers and cannot wait to continue doing business with them! Great job StateFarm Heather Powell!"

"Horrible experience. Inaccurate quotes, different answers from multiple people within the same office. One hand doesn’t know what the other is doing. Fearful that if I actually need the insurance that I am in capable hands. Not sure if it is just this office or State Farm in general. Staff seems unwilling to allow me to actually speak with owner to make sure she is aware of the level of service and unhappiness that her clients have. Moving to new office to see if they can straighten out and if not then will leave State Farm behind."

"Customer service was outstanding. Heather and her top notch team were courteous and professional. They answered all my questions directly and frankly. I switched both my home and auto, and they made the process painless. It's insurance, so I hope I never have to use it. But if I do, I'm confident Heather and her team will take great care of me."

"I was with my previous State Farm agent for over 10 years. In the past year or so the HSV office had many staff and office procedural changes and it wasn't the same small town care and feeling of years past. I was very upset and disgusted with their new customer service mentality. I started shopping. I heard good things about Heather Powell and her staff and despite being a 40 minute drive (still in same county but I live outside of town in the mountains) I made the change and it has been the most wonderful experience since June of this year when I made the change. From the new client meetings, to the annual insurance review, to just questions in general. EVERYONE is knowledgeable, helpful, and literally wonderful. Just had my annual review today and I truly can't thank them enough!!!!! Highly recommend this agent and her staff."

"Adrienne was the one that talked to me after I was set up with State Farm really asked if I had any questions. Really went over what I was covered with. Told me some other things that I didn’t know that State Farm offered and told me about things they can help cover in the future"

"Loriann was very helpful in helping me find a Renter's Insurance Policy that suited my needs. Signing up for the app was very easy. Having her sign me up with my information was the easiest process I have gone through to get any type of insurance. I recommend Heather Powell's State Farm Agency and having Loriann help you with any needs you may have!"

"I called the office this morning inquiring about some claims information and spoke with Loriann. Let me just tell you, Loriann is top notch! She is so helpful, knowledgeable and sweet. I 100% recommend Heather Powell State Farm to be your agent. We ALWAYS get great customer service from Heather and her wonderful staff. Thank you for taking excellent care of us all these years!"